Support

How do I restore my Pro subscription?

Open the app → Settings (⚙ icon on the hub screen) → scroll to PURCHASES → tap Restore Purchases. Your subscription will be re-activated if it is still valid on your Apple ID.

I was charged but Pro isn't showing as active.

First, try Restore Purchases (see above). If it still doesn't work, force-quit the app and reopen it. If the issue persists, email us with your Apple Order ID (found in your purchase confirmation email from Apple) and we'll investigate.

How do I cancel my Pro subscription?

Subscriptions are managed entirely by Apple. To cancel, go to Settings → [Your Name] → Subscriptions on your iPhone or iPad and tap Pixel Panzer Pro. You can also cancel via the App Store subscriptions page.

Will I lose my progress if I reinstall the app?

If iCloud Sync is enabled in Settings, your progress is backed up to your iCloud account and will restore automatically after reinstalling. If iCloud is disabled, local progress will be lost on uninstall. We recommend enabling iCloud Sync before uninstalling.

What is the 7-day free trial?

New subscribers get a 7-Day Free Trial for Pro Monthly ($2.99/month). You won't be charged until the trial ends. You can cancel at any time during the trial with no charge.

My gems disappeared after a purchase.

Gem balances refresh automatically after a purchase. If the balance didn't update, force-quit and reopen the app. The transaction is recorded by Apple and your gems will appear. If not, contact us with your Apple Order ID.

The app crashed or has a bug. How do I report it?

Email us at support@webkodingthemes.com with a description of what happened, your device model (e.g. iPhone 15 Pro), and iOS version. Screenshots or screen recordings are very helpful.

Is Pixel Panzer available on Android?

No. Pixel Panzer is iOS-only and will remain so. It requires iOS 16 or later on iPhone or iPad.

Is there multiplayer?

Not currently. Pixel Panzer is a single-player roguelite with bot AI opponents. There are no plans for online multiplayer.

How do I unlock TITAN brawler?

TITAN is exclusive to Pro subscribers. Subscribe to Pixel Panzer Pro (or start the 7-day free trial) and TITAN will be automatically unlocked in your brawler selection screen.

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Frequently Asked Questions